Who are you?

By Heather Walker

Ring. Ring.
“Sorry, I am unable to answer your call, please leave a message.”

We have all stopped at this prompt to gather our thoughts before leaving a reply.

Say what needs to be said, clearly. Language manners matter.

Messages can vary in length. Voices can waver in pitch and tone. Background noises, accents, hurried speech or mumbling impact intelligibility as well as coughing, hiccups and cell phone reception. The listener may be hearing impaired.

Who are you?
What is your business name?
How can I reach you?
When?
Why are you calling?

“Thank you for calling, your message is important.”

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